Terms of service

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📜 Terms of Service

These Terms of Service govern your use of the website operated by NOVAYA . By accessing or purchasing from our store, you agree to be bound by these Terms.

If you do not agree, please do not use our website.

1. Account Terms

You must provide accurate, complete, and current information when creating an account or placing an order.
You are responsible for maintaining the confidentiality of your account details.
We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

2. Pricing and Payment

All prices listed on our website are in Indian Rupees (INR) unless stated otherwise.
We reserve the right to change prices at any time without prior notice.
Payments must be made through our approved payment methods.
In case of payment failure or unauthorized transactions, we are not responsible for any loss or delay in order processing.

3. Product Descriptions

We strive to ensure that all product descriptions, images, and details are accurate.
However, we do not guarantee that colors, designs, or specifications will be exactly as displayed due to screen variations.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Order Acceptance

Placing an order does not guarantee acceptance.
We reserve the right to cancel or refuse any order for reasons including but not limited to:
- Product unavailability
- Errors in pricing or product information
- Suspicious or fraudulent activity
If your order is canceled after payment, a full refund will be issued.

5. Shipping and Delivery

Orders are processed within 2-4 business days.
Delivery timelines may vary depending on location and logistics partners.
Delays caused by external factors (couriers, weather, etc.) are beyond our control.
Customers are responsible for providing accurate shipping details.

6. Returns and Refunds

We accept returns or exchanges under specific conditions outlined in our Return Policy.
Products must be unused, in original condition, and returned within the specified time frame.
Refunds (if applicable) will be processed after inspection of the returned product.
Shipping charges may be non-refundable unless the return is due to our error.

7. Prohibited Uses

You agree not to use our website for:

Any unlawful or fraudulent purpose
Violating any applicable laws or regulations
Infringing intellectual property rights
Uploading harmful code, viruses, or malicious content
Interfering with the security or functionality of the website

We reserve the right to terminate access for violations.

8. Limitation of Liability

NOVAYA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
Our total liability shall not exceed the amount paid by you for the product in question.
We do not guarantee uninterrupted or error-free access to our website.