Shipping policy

đźšš Shipping Policy

At NOVAYA, we aim to deliver your orders safely and as quickly as possible. Since our products are made-to-order, shipping times may vary slightly—but we always keep you informed.

1. Order Processing Time

All orders are processed within 2-4 business days.

As a print-on-demand brand, each product is freshly made after you place an order to ensure quality and uniqueness.

Orders are not processed on weekends or public holidays.

2. Shipping Methods

We work with trusted courier partners to deliver your orders across India.

Shipping methods may vary depending on your location and product availability.

3. Delivery Timeframes

Once shipped, your order is typically delivered within:

  • 5-10 days (depending on your location)

Please note that delivery times are estimates and may vary due to external factors.

4. Shipping Costs

  • Shipping charges: 0
  • Any applicable shipping fees will be displayed at checkout before payment

We may offer free shipping promotions from time to time.

5. Tracking Information

Once your order is shipped:

  • You will receive a tracking link via email or SMS
  • You can track your order in real-time using the provided link

If you do not receive tracking details, please contact us.

6. Delivery Issues & Delays

While we do our best to ensure timely delivery, delays may occur due to:

  • Courier service issues
  • Weather conditions
  • High order volumes
  • Incorrect shipping details provided by the customer

Important:

  • Please ensure your address and contact details are correct
  • We are not responsible for delays caused by incorrect information

If your order is significantly delayed, feel free to contact us and we’ll assist you.

7. International Shipping

  • We currently  DO NOT offer international shipping
  • If available, delivery timelines and charges will vary based on location

8. Contact Us    

For any shipping-related queries, feel free to reach out:

📧 novaya21326@gmail.com